Last updated: 06 September 2025

We respect your privacy. This Policy explains how we collect, use, share and protect your personal information when you use thesconesdelivery.co.za. We comply with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1) Who is responsible for your information?

Responsible party: Symar Investments (Pty) Ltd, Reg. No. 2019/627492/07, trading as The Scones Delivery.
Contact: info[at]thesconesdelivery.co.za, +2765 655 5545, Located at 54 Mozart Lane, Sagewood, Midrand, South Africa, 1685.

2) Information we collect

• Account & contact details: name, email, phone, delivery addresses, passwords.

• Order details: products purchased, preferences, notes (e.g., delivery instructions, allergen info you provide).

• Payment details: processed by our third-party gateway—we do not store full card numbers.

• Device & usage data: cookies, IP address, browser type, pages viewed, referral sources, approximate location.

• Vendor information (for sellers): business name, FICA/KYC data if required, banking details for payouts, store content.

3) How we use your information (POPIA lawful bases)

• To provide the service & fulfil orders (contract necessity): process orders, payments, deliveries, customer support.

• To manage accounts & Vendor stores (contract necessity).

• To improve our site & prevent fraud (legitimate interests).

• To send service messages (contract necessity), and marketing messages where permitted (consent/legitimate interests—you can opt out anytime).

• To comply with legal obligations (e.g., tax, accounting).

4) Sharing your information

We share only what’s necessary with:

• Vendors (to bake, pack and deliver your order).

• Payment processors (to process transactions securely).

• Couriers/Delivery partners (to deliver your order).

• IT/hosting, analytics and support providers (to run our website and assist you).

• Law enforcement/regulators where required by law or to protect our rights.
  We do not sell your personal information.

5) Cross-border transfers

Some providers may process data outside South Africa. We take reasonable steps to ensure recipients protect your information with adequate safeguards consistent with POPIA.

6) Cookies & analytics

We use cookies and similar technologies to keep you logged in, remember your cart, measure performance, and personalise content. You can manage cookies in your browser; blocking some cookies may impact site functionality.

7) Data retention

We keep your information only as long as necessary to provide the service and meet legal, accounting or reporting requirements. Typical periods:

• Orders & invoices: 5 years (or as legally required).

• Accounts: kept while active; deleted/anonymised after closure unless retention is required by law.

• Vendor payout records: as required for tax and audit.

8) Security

We use reasonable technical and organisational measures (HTTPS, access controls, encryption where appropriate, limited access) to protect personal information. No method is 100% secure; please keep your password confidential.

9) Your rights (POPIA)

You may:

• Access the personal information we hold about you.

• Request correction or deletion (where legally permissible).

• Object to or restrict processing in certain cases.

• Withdraw consent for marketing at any time.

• Lodge a complaint with the Information Regulator (South Africa).
  To exercise your rights, contact info[at]thesconesdelivery.co.za. For the Regulator’s latest contact details, please visit the official website of the Information Regulator (South Africa).

10) Children

Our site is not directed to children under 18. We do not knowingly collect personal information from children.

11) Third-party links

Our website may contain links to third-party sites. Their privacy practices are not covered by this Policy.

12) Changes to this Policy

We may update this Policy from time to time. We will post the new version on our website and update the “Last updated” date above.

13) Contact

Have questions about privacy?

The Scones Delivery – Symar Investments (Pty) Ltd
Email: info@thesconesdelivery.co.za | Phone: +27656555545 | Address: 54 Mozart Lane, Sagewood, Midrand, South Africa, 1685